Accessibility Statement

Our Commitment to Accessibility

Susquehanna Auto, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

We believe that everyone should have equal access to our website and the information, products, and services we provide. Our goal is to provide a website that is accessible to the widest possible audience, regardless of technology or ability.

This accessibility statement applies to the Susquehanna Auto, Inc. website located at susquehannaautohub.org.

Conformance Status Partially Conformant

We are working to ensure that our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with disabilities. Conforming to these guidelines helps make the web more user-friendly for all people.

Our website is currently partially conformant with WCAG 2.1 level AA. This means that while most content on the website meets these accessibility standards, there may be some parts that do not fully comply. We are actively working to address any remaining accessibility issues.

We also strive to meet the accessibility requirements of:

• Americans with Disabilities Act (ADA) - We are committed to providing equal access to our digital content and services for individuals with disabilities.
• Section 508 of the Rehabilitation Act - We work to ensure our website meets federal accessibility requirements for electronic and information technology.

Accessibility Features

We have implemented the following accessibility features to ensure our website is accessible to all users:

Keyboard Navigation

Our website can be navigated using only a keyboard. Users can move through interactive elements (links, buttons, form fields) using the Tab key and activate them with Enter or Space. The tab order follows a logical reading order throughout the page. Focus indicators are clearly visible when navigating with a keyboard.

Screen Reader Compatibility

Our website is designed to be compatible with popular screen readers, including JAWS, NVDA, and VoiceOver. We use semantic HTML elements, proper heading structures, ARIA landmarks, and descriptive labels to ensure screen reader users can effectively navigate and understand our content.

Color Contrast

We have designed our website with sufficient color contrast between text and background colors to ensure readability for users with visual impairments. We aim for a minimum contrast ratio of 4.5:1 for normal text and 3:1 for large text, in accordance with WCAG guidelines.

Text Resizing

Our website supports text resizing up to 200% without loss of content or functionality. Users can adjust text size using browser settings or keyboard shortcuts (Ctrl + / Ctrl - on Windows, Cmd + / Cmd - on Mac) without content becoming unreadable or overlapping.

Alternative Text for Images

We provide meaningful alternative text descriptions for all informative images on our website. Decorative images are marked appropriately so they are skipped by screen readers. This ensures that users who cannot see images can still understand the content and context.

Form Labels and Error Messages

All form fields have properly associated labels that describe their purpose. Required fields are clearly indicated. Error messages are programmatically linked to form fields and provide clear guidance on how to correct errors. Form instructions are provided before the form to help users understand what information is needed.

Consistent Navigation

Our website features consistent navigation across all pages. The main navigation menu, footer links, and page structures remain consistent throughout the site, making it easier for users to find information and understand where they are within the website.

Known Accessibility Issues

We are actively working to identify and resolve accessibility issues. Currently, we are aware of the following limitations:

• Some older PDF documents may not be fully accessible to screen readers. We are working to make these documents accessible or provide alternative formats upon request.
• Some third-party widgets or plugins may not fully conform to accessibility standards.
• Video content may not always have closed captions or audio descriptions available.

We are actively working to address these issues and improve accessibility across our website. If you encounter any accessibility barriers not listed here, please contact us so we can address them.

Third-Party Content

While we strive to ensure accessibility throughout our website, some third-party content or services embedded on our site may not fully conform to WCAG 2.1 guidelines. This may include:

• Maps and mapping services
• Third-party forms or applications
• External links and embedded content
• Social media feeds or widgets

We encourage third-party content providers to make their content accessible, but we do not have direct control over their accessibility compliance. If you encounter accessibility issues with third-party content, please let us know so we can work with the provider to improve accessibility or provide an alternative means of access.

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, have difficulty accessing any part of our website, or have suggestions for improvement, please contact us. We take all feedback seriously and will work to address accessibility issues promptly.

We aim to respond to accessibility feedback within 2 business days and to propose a solution within 10 business days.

Enforcement Procedure

In the event of an unsatisfactory response to your accessibility complaint or feedback, you have the right to file a complaint with the appropriate authorities. In the United States, you may:

• File a complaint with the U.S. Department of Justice Civil Rights Division regarding ADA violations at ada.gov/file-a-complaint/
• Contact your state or local disability rights office for assistance
• File a complaint with the Federal Communications Commission (FCC) if the issue relates to telecommunications access

We are committed to working with all users to resolve accessibility concerns and provide equal access to our services. Our goal is to ensure that everyone can access the information and services they need from Susquehanna Auto, Inc.

Accessibility Policy Review

This accessibility statement is reviewed and updated regularly. We conduct periodic accessibility audits of our website to identify and address any barriers. Our team receives training on accessibility best practices to ensure new content and features meet accessibility standards.

This accessibility statement was last updated on January 1, 2026.